Once transaction processing starts, cancellation may not be possible. Please ensure all details are correct prior to confirming.

• Failed or debited transactions are handled through standard reconciliation and refund procedures.
• For pending transactions, please check the status before making another payment.
• If you notice duplicate transactions, report them immediately to our support team.

FASTag services require accurate vehicle and customer information to process correctly.

• Customers must verify all vehicle and KYC details during the application.
• Cancellation or refunds depend on the applicable service policy for FASTags.
• Damaged or non-functional FASTags can be reported for replacement where applicable.

Customers are expected to use our platform securely and responsibly at all times.

• Provide accurate information and carefully verify all transaction details.
• Keep your OTP and login details secure and confidential.
• Do not misuse the platform or perform any fraudulent or unlawful activities.
• Report any unauthorized activity on your account immediately.

We prioritize the security of your account, and you play a key role in maintaining it.

• Keep your credentials and OTPs strictly confidential.
• Promptly report any unauthorized access to our support team.
• Fairlands may restrict account access for security, fraud prevention, or maintenance reasons.

We respect your privacy and handle your data with care.

• Fairlands may process required customer, transaction, bill, vehicle, and KYC information to provide services.
• Please refer to our Privacy Policy for further details on how we collect and use your data.

Our platform integrates with trusted third-party providers to deliver payment and bill services.

• Bharat Connect / BBPS for bill payment aggregation.
• CCAvenue for processing BBPS payments securely.
• Cashfree for other Fairlands service payments.

While we strive for high availability, services may occasionally be interrupted.

• Services may be unavailable due to maintenance, network, bank, gateway, biller, BBPS, or third-party issues.
• We do not guarantee uninterrupted or error-free service availability at all times.

Our liability is limited regarding issues outside of our direct control.

• Fairlands is not liable for incorrect customer information or misuse of the platform.
• We are not responsible for network, gateway, or biller-side issues.
• Our liability does not cover events outside of our reasonable control.

The following activities are strictly prohibited on the Fairlands platform:

• Fraudulent transactions or unlawful use.
• Unauthorized access or malicious activity.
• Reverse engineering of our software or systems.
• Providing false or misleading information.

All content and software on our platform are protected by intellectual property laws.

• Fairlands logos, branding, software, and content are the property of Fairlands.
• Users must not copy, modify, or distribute our intellectual property without authorization.

We may update these terms to reflect changes in our services or legal requirements.

• Fairlands may update these Terms & Conditions from time to time.
• The updated version will be published on our platform and becomes effective upon posting.

These terms are governed by and construed in accordance with the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts at Salem, Tamil Nadu.